State Capacity Hackathon: Public Engagement · Sept 30 Sign up ↗
Service Delivery

Benefits Access

Improving resident access to and delivery of government benefit programs.

72 organizations work on Benefits Access, 6 people or opportunities on Connect carry it, and 5 tools in Proof Points touch its problem area.

Who works on it

ACF Digital Service Government

Digital service team within the Administration for Children and Families (HHS). Builds and improves technology for federal child welfare, TANF, and human services programs. Verified active with 11-15…

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Ad Hoc Digital Services & Consulting

Federal digital services firm founded in 2014 out of the healthcare.gov rescue. Work includes VA.gov (consolidating 500+ sites), Medicare Plan Finder, and Search.gov. Builds agency capacity through…

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Agile Six Digital Services & Consulting

Public benefit corporation delivering human-centered digital services to federal agencies. Primary focus on VA digital services and benefits delivery, CDC pandemic readiness, and CMS Medicare…

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Major funder of Georgetown Beeck Center. Focus on child welfare, juvenile justice, and family economic success; all areas where government delivery capacity is critical. Funds community-based…

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Municipal digital services team providing service design, user research, content strategy, and digital forms for city services.

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Baltimore Digital Government

Digital services team within the Baltimore Mayor's Office. Focuses on human-centered design and resident-facing digital service delivery. Confirmed active under Mayor Brandon Scott administration.

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Sacramento-based family office and early-stage VC with an explicit govtech focus, founded by principals who ran a national govtech consulting firm for 18 years. Invests across HHS, transportation and…

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Binti GovTech

Child welfare software covering foster family recruitment and licensing, placements, case management, and prevention, usable as modules or a full CCWIS system. Sold to county and state agencies; used…

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Open-source affordable housing portal built and stewarded by Exygy (B Corp), sold to city, county, and regional housing agencies. Powers DAHLIA (San Francisco) and Doorway (Bay Area Housing Finance…

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Bloom Works Digital Services & Consulting

Digital services consultancy delivering user research, service design, engineering, and content strategy to government agencies. Focus on healthcare.gov and social services modernization. Woman-owned…

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Blue Meridian Partners Philanthropy

Funder collaborative that finds and scales solutions for economic mobility, with Ballmer Group as a major partner. Many grantees work directly with government on benefits delivery, workforce…

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Social impact venture studio within the Robin Hood Foundation that builds and funds early-stage startups serving low-income New Yorkers. Several portfolio companies work directly with NYC agencies on…

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Statewide digital services and data team in the Government Operations Agency, delivering user research, content design, data analytics, and plain language guidance across CA state agencies. Houses…

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Cardinality.ai GovTech

Pre-built, low-code AI platform for health and human services agencies covering child welfare, child support, SNAP, TANF, Medicaid, and workforce programs. Serves 11 agencies in 5 states, reaching…

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Casebook PBC GovTech

Public benefit corporation, originally incubated by the Annie E. Casey Foundation, building case management software for child welfare, foster care, juvenile justice, and behavioral health agencies.…

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First US center helping tribal governments build digital sovereignty plans, launched June 2024 by ASU Law's American Indian Policy Institute and the National Congress of American Indians. Provides…

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LLC blending grants and investments; funded FUSE Corps and Bay Area housing, health, and economic development programs. Restructured in Feb 2025 away from social advocacy toward AI in science and…

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Chi Hack Night Community

Chicago civic tech meetup (est. 2012; 690+ events) meeting monthly in person and three times a month online, with speakers from government, nonprofits, and tech. Spawned projects including mRelief.…

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Civic Design Collaborative Digital Services & Consulting

Human-centered design and civic innovation consultancy working with government agencies on service delivery improvement.

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CiviForm GovTech

Open-source benefits application platform built by the City of Seattle with Google.org Fellows and Exygy, now used by Seattle, Charlotte, Bloomington IN, Arkansas, and Miami-Dade. Residents apply for…

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Civilla Digital Services & Consulting

Nonprofit design studio changing how public-serving institutions work through human-centered redesign of forms, processes, and services. Redesigned Michigan's public benefits application (Harvard…

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Digital services team within the Centers for Medicare and Medicaid Services. Responsible for healthcare.gov recovery, 988 Suicide and Crisis Lifeline, and the first federal open source program office…

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Code for America Digital Services & Consulting

Civic tech nonprofit (est. 2009) building digital tools and changing policies across the safety net, criminal justice, and tax systems. Its $100M Safety Net Innovation Lab has partnered with 14…

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Code for Philly Community

Philadelphia civic tech community. Projects include Clean & Green Philly (vacant lot greening to reduce gun violence), Phlask (map of free water, food, and bathrooms), and a Benefit Decision Toolkit.…

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CODE PA Government

Commonwealth Office of Digital Experience, created by executive order in 2023; grew from 3 staff to about 50. Delivers human-centered design, accessibility, and digital service improvements across PA…

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Coforma Digital Services & Consulting

Federal digital services firm with strong portfolio in healthcare and civic technology (healthcare.gov, VA, USDS partnerships). SBA-certified.

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State digital team within the Governor's Office of Information Technology (OIT), founded by USDS alumni, using product management, user research, and agile delivery. In 2026 OIT adopted the CDS model…

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Nonprofit govtech founded by former USDS staff. Its first product is a consent-based income verification tool that lets benefits applicants share payroll data directly with state agencies; states are…

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$135M+ pooled funder collaborative (40+ funders) supporting public benefits delivery modernization, civic tech, and government innovation alongside workforce policy. Funding partner of the Public…

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Digital service team within Federal Student Aid (FSA), established 2024 under FSA OCTO. Focused on modernizing federal student aid technology and improving applicant experience for 40 million+…

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Ford Foundation Philanthropy

Major funder of public interest technology ecosystem. Co-convenes PIT-UN. Funds Coding it Forward, FUSE Corps, Aspen Policy Academy, Data & Society, Ash Center endowment, PIT Infrastructure Fund.

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Greater Good Studio Digital Services & Consulting

Chicago-based design studio applying human-centered design to complex social challenges, including government service delivery, health equity, and criminal justice. Maintains a database of social…

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Digital services and experience team for Hennepin County, Minnesota (Minneapolis metro). Verified active with 21-25 FTE. One of the largest county-level digital service teams in the US.

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Nonprofit trade association under CompTIA (founded 1993, 123 member companies) bridging health and human services IT vendors and government HHS agencies. Advises federal and state HHS technology…

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Illinois enterprise IT agency (est. 2018 by statute) serving 36 client agencies and 90+ government entities, including broadband to 610 school districts. Priorities include enterprise AI governance,…

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Illinois Digital Service Digital Services & Consulting

Nonprofit (fiscally sponsored by Digital Harbor Foundation) providing pro bono digital services to Illinois state and local agencies. Small team with federal and state government backgrounds, working…

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Ohio's enterprise digital modernization initiative within the Department of Administrative Services' Office of Information Technology. Delivers OH|ID single sign-on (used by nearly half of Ohioans),…

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Designs policy solutions for government service delivery and election administration, including automatic voter registration, cross-agency data sharing, and UX reform for DMVs, tax departments, and…

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MIT-based research center running randomized evaluations with state and local governments. Its State and Local Innovation Initiative and LEVER Evaluation Incubator (with Results for America) help…

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Nonpartisan applied research organization (est. 2014) advising cities, state legislatures, and federal policymakers. Work spans guaranteed income program design (Compton Pledge, Stockton SEED),…

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JFF Ventures Investor

Impact venture arm of Jobs for the Future, investing in workforce and education technology where public workforce programs (WIOA, Perkins) are often the primary customer. Links JFF's policy and…

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Kapor Capital Investor

Oakland-based early-stage VC (est. 1999) investing in startups that close access gaps for low-income communities and communities of color. Govtech investments include Promise and Aclima.

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KC Digital Drive Ecosystems

Kansas City-based nonprofit founded in 2012 to make the region a digital leader. Runs Code for KC, convenes the KC Coalition for Digital Inclusion, and hosts civic tech and smart city programs.…

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Digital service and AI delivery arm of the Maryland Department of Information Technology, created in 2024. Launched a bilingual AI assistant for SUN Bucks food benefits and co-leads a…

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State digital service team within EOTSS implementing the Commonwealth Digital Roadmap. Built MyMassGov single sign-on (1.5M+ users) and the Ask MA multilingual chatbot, and announced ChatGPT for all…

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Mastercard's corporate philanthropy arm. Co-funds PIT-UN with Ford and Hewlett, funds data.org, and supports digital inclusion and financial access programs with governments.

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MDRC Research

Nonprofit research organization (est. 1974) specializing in randomized evaluations of social and education programs. Works directly with government agencies on program design and evaluation;…

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mRelief Digital Services & Consulting

Nonprofit building text and web screeners that help residents check eligibility for SNAP, Medicaid, and other benefits. Grew out of Chi Hack Night; partners with city governments and social service…

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Nava PBC Digital Services & Consulting

Public benefit corporation delivering agile software development, user-centered design, and cloud engineering to government agencies. Built Healthcare.gov fixes and VA.gov. ~200 employees focused…

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State innovation team building digital products (Business.NJ.gov, NJ AI Assistant) and providing product, design, and data science support to NJ agencies. Codified in Jan 2026 as the New Jersey…

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New Practice Lab Advocacy

New America initiative working to improve government program design for families through policy advocacy and implementation sprints with government agencies.

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NextLadder Ventures Philanthropy

$1B+ initiative launched July 2025 by Ballmer Group, Gates Foundation, Stand Together, Valhalla Foundation, and John Overdeck. Invests in entrepreneurs building tools that help low-income Americans…

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San Jose civic tech collective running monthly hack nights (ACT member since 2025). Building Tally Up, a meal distribution tracking app for the CA Department of Education.

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PayIt GovTech

Digital payments and services platform for resident transactions with government (DMV, property tax, utilities), funded by transaction fees often at no cost to the agency. Serves 100M+ residents in…

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City digital team providing UX research, content strategy, and digital form development using USWDS.

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Polimorphic GovTech

AI platform for local government service delivery, from resident intake through resolution. Products include AI Front Desk (multilingual constituent service in 75+ languages), a Constituent…

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Center-left think tank in the New Democrat tradition with a technology and innovation program. Research covers government digital transformation, broadband, AI policy, and building state capacity…

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Promise GovTech

Modernizes government payment and collections systems, helping agencies recover revenue while giving residents flexible, humane payment options. Sells directly to government billing departments.

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Propel GovTech

Free app used by about 5 million SNAP households to check EBT balances and find grocery savings; revenue comes from coupons and partners, not government. Runs the Propel AI Residency, pairing former…

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Pooled grantmaking vehicle housed at the Center for Civic Futures that funds states and their partners to develop AI tools for public benefits delivery. Awarded $8.5M to eight projects in Dec 2025.

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Public Policy Lab Digital Services & Consulting

Nonprofit innovation lab applying human-centered design to government service delivery through direct government agency contracts and grants.

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Philanthropic advisor and fund incubator founded in 2024 by former White House science and technology adviser Tom Kalil, building multi-donor initiatives across science, technology, and U.S. state…

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Rhode Island enterprise technology and digital services team. Active 2024-2026 strategic plan.

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Schmidt Futures Philanthropy

Philanthropic initiative of Eric and Wendy Schmidt that made grants and investments in talent and technology, funding USDR, FAS, PIT-UN, and benefits access modernization. Restructured from Oct 2023…

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Digital services division for the City of Syracuse, New York. Established 2022 with 6-10 FTE.

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Third Sector Capital Partners Digital Services & Consulting

Nonprofit TA firm helping government agencies design and implement outcomes-focused contracting, Pay for Success structures, and data-driven service delivery. Government agencies are primary clients.

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Healthcare VC founded in 2018 by former CMS acting administrator Andy Slavitt and David Whelan, backing companies that improve care for Medicare, Medicaid, and other underserved populations. Closed a…

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U.S. Digital Response (USDR) Digital Services & Consulting

Matches 11,000+ volunteer technologists with governments for pro bono help on digital services, procurement, talent, AI, and language access; 600+ engagements across federal, state, local, and tribal…

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Urban Institute Research

Nonpartisan social and economic policy research organization. Research covers government finance, safety net delivery, benefits modernization, and evidence-based implementation, with data tools for…

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Utah's statewide digital government program. Launched a state digital ID (40K adopters in its first 3 months) and a personalized resident portal, and provides cybersecurity support to 100+ local…

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New in-house state team (Sept 2026) of engineers, designers, and technical experts working alongside VITA to modernize websites and systems and scrutinize IT contracts. Created after a $52M failed…

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Domestic policy center providing direct technical assistance to governments and multi-university research partnerships on evidence-based policy.

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People and opportunities on Connect

Code for America · Capacity Builder

Expertise, Collaboration Opportunity

Niskanen Center · Capacity Builder

Collaboration Opportunity, Expertise, Interesting Conversation, Problem to Solve, Tool / Product

CiviForm · Technologist

Tool / Product

CivBench · Technologist

Collaboration Opportunity

good sense · Technologist

Tool / Product

American Inequality · Advocate

Expertise, Interesting Conversation, Job / Fellowship, Problem to Solve, Tool / Product

Tools built on this problem area

Identifies disadvantaged census tracts with high food insecurity and strong transit connectivity, then scores vacant city-owned lots as candidate store sites. Adjust the scoring weights and the top sites re-rank live.

SCE team

A plain-language guide for business owners who received a City summons: pick the issuing agency, enter the dates on the ticket, and see your deadlines and all four response options explained.

SCE team

Pick one of three real Brooklyn affordable-housing projects, set the financing and site facts, and get a phased roadmap of every approval between you and lease-up, including the ones the subsidy itself triggers.

SCE team

A video game that teaches New Yorkers how to use 311, turning the city's main service request line into something residents can actually navigate.

Civic Tech Build Night

A voice assistant that lets New Yorkers fill out their benefits forms by talking through them, instead of navigating the application themselves.

Civic Tech Build Night

Related topics

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