Service Design

Federal digital services firm founded in 2014 out of the healthcare.gov rescue. Work includes VA.gov (consolidating 500+ sites), Medicare Plan Finder, and Search.gov. Builds agency capacity through…

Public benefit corporation delivering human-centered digital services to federal agencies. Primary focus on VA digital services and benefits delivery, CDC pandemic readiness, and CMS Medicare…

Statewide IT strategy and digital services division of the Arizona Department of Administration. Closed 90 on-premises data centers, migrated 2,900+ applications, and runs the Office of Digital…

Municipal digital services team providing service design, user research, content strategy, and digital forms for city services.

Digital services team within the Baltimore Mayor's Office. Focuses on human-centered design and resident-facing digital service delivery. Confirmed active under Mayor Brandon Scott administration.

Behavioral science consultancy founded inside the UK government in 2010, now owned by Nesta, with US offices in New York and DC. Designs and tests government programs with RCTs, including 95+ with US…

Child welfare software covering foster family recruitment and licensing, placements, case management, and prevention, usable as modules or a full CCWIS system. Sold to county and state agencies; used…

Open-source affordable housing portal built and stewarded by Exygy (B Corp), sold to city, county, and regional housing agencies. Powers DAHLIA (San Francisco) and Doorway (Bay Area Housing Finance…

Digital services consultancy delivering user research, service design, engineering, and content strategy to government agencies. Focus on healthcare.gov and social services modernization. Woman-owned…

Major funder of city-level government innovation. Funds Bloomberg Harvard City Leadership Initiative, Bloomberg Center for Cities, What Works Cities (via Results for America), Data-Smart City…

City of Boston's enterprise technology organization (~150 staff) serving 18,000+ city employees. The City Council codified DoIT in May 2025, giving it formal authority over citywide technology…

Statewide digital services and data team in the Government Operations Agency, delivering user research, content design, data analytics, and plain language guidance across CA state agencies. Houses…

Pre-built, low-code AI platform for health and human services agencies covering child welfare, child support, SNAP, TANF, Medicaid, and workforce programs. Serves 11 agencies in 5 states, reaching…

Public benefit corporation, originally incubated by the Annie E. Casey Foundation, building case management software for child welfare, foster care, juvenile justice, and behavioral health agencies.…

Citywide technology department created in late 2023 to consolidate and rethink Chicago's IT. Maintains the Chicago Design System and coordinates technology across city departments to reduce…

Chicago-based nonprofit (est. 1985) providing $15-30M/year in pro bono consulting to city and county government. Mobilizes corporate partners (BCG, Deloitte, McKinsey, etc.) for systems-level…

Human-centered design and civic innovation consultancy working with government agencies on service delivery improvement.

Twenty years delivering digital services to federal and state agencies - open-source by default and outcomes-focused. Current portfolio includes healthcare.gov, medicare.gov, cms.gov, nsf.gov, and…

Voice AI agents that help understaffed local government offices and call centers answer resident calls at more hours and in more languages, handling routine questions so staff can focus on complex…

Open-source benefits application platform built by the City of Seattle with Google.org Fellows and Exygy, now used by Seattle, Charlotte, Bloomington IN, Arkansas, and Miami-Dade. Residents apply for…

Nonprofit design studio changing how public-serving institutions work through human-centered redesign of forms, processes, and services. Redesigned Michigan's public benefits application (Harvard…

Digital services team within the Centers for Medicare and Medicaid Services. Responsible for healthcare.gov recovery, 988 Suicide and Crisis Lifeline, and the first federal open source program office…

Civic tech nonprofit (est. 2009) building digital tools and changing policies across the safety net, criminal justice, and tax systems. Its $100M Safety Net Innovation Lab has partnered with 14…

Commonwealth Office of Digital Experience, created by executive order in 2023; grew from 3 staff to about 50. Delivers human-centered design, accessibility, and digital service improvements across PA…

Federal digital services firm with strong portfolio in healthcare and civic technology (healthcare.gov, VA, USDS partnerships). SBA-certified.

State digital team within the Governor's Office of Information Technology (OIT), founded by USDS alumni, using product management, user research, and agile delivery. In 2026 OIT adopted the CDS model…

State digital services team within Connecticut Department of Administrative Services. Operational since 2019 with 21-25 FTE.

Delaware central digital services and government information team, operational since 2001. Manages state web properties, open data, and digital service delivery. Verified active with 11-15 FTE.

$135M+ pooled funder collaborative (40+ funders) supporting public benefits delivery modernization, civic tech, and government innovation alongside workforce policy. Funding partner of the Public…

Digital service team within Federal Student Aid (FSA), established 2024 under FSA OCTO. Focused on modernizing federal student aid technology and improving applicant experience for 40 million+…

Digital services and government experience team for Franklin County, Ohio (Columbus metro). Verified active with 16-20 FTE and 2 million budget.

Provides technical assistance, communities of practice, and practitioner training on digital government, data, and AI for state and local agencies. In 2026 merged its Digital Benefits, Digital…

Digital services team within the Georgia Technology Authority (GTA) managing state web infrastructure, UX, and accessibility (GovHub platform). Distinct from the Georgia Office of Artificial…

City digital government office delivering social media strategy, open data, civic engagement, and digital innovation. Nationally recognized.

Solo-GP early-stage VC fund (est. 2024) dedicated to state and local government, founded by Rachel Stern, first investor in PayIt and co-founder of InState Partners. Has held a first close on a $15M…

Software for government permitting, licensing, and code enforcement, sold directly to local building, planning, fire, and public works departments. Serves 130+ municipalities and counties in 34…

Chicago-based design studio applying human-centered design to complex social challenges, including government service delivery, health equity, and criminal justice. Maintains a database of social…

Los Angeles network of civic-minded technologists building digital products with community partners and local government. Global volunteer base (designers, developers, PMs). Maintains Civic Tech…

Digital services and experience team for Hennepin County, Minnesota (Minneapolis metro). Verified active with 21-25 FTE. One of the largest county-level digital service teams in the US.

Nonprofit (fiscally sponsored by Digital Harbor Foundation) providing pro bono digital services to Illinois state and local agencies. Small team with federal and state government backgrounds, working…

Ohio's enterprise digital modernization initiative within the Department of Administrative Services' Office of Information Technology. Delivers OH|ID single sign-on (used by nearly half of Ohioans),…

Designs policy solutions for government service delivery and election administration, including automatic voter registration, cross-agency data sharing, and UX reform for DMVs, tax departments, and…

1-year fellowship placing technologists, designers, and user testers in state, local, tribal, and territorial courts to build data infrastructure, simplify processes, and improve access to justice.…

Global city network running AcceliGOV, which deploys vetted smart city solutions into municipalities through 90-day paid pilots and handles sourcing, vetting, and deployment. 32+ projects completed,…

Digital service and AI delivery arm of the Maryland Department of Information Technology, created in 2024. Launched a bilingual AI assistant for SUN Bucks food benefits and co-leads a…

State digital service team within EOTSS implementing the Commonwealth Digital Roadmap. Built MyMassGov single sign-on (1.5M+ users) and the Ask MA multilingual chatbot, and announced ChatGPT for all…

Digital services firm providing product management and delivery support to government agencies.

Nonprofit building text and web screeners that help residents check eligibility for SNAP, Medicaid, and other benefits. Grew out of Chi Hack Night; partners with city governments and social service…

Civic health research. Project Redesign focuses on redesigning public services. Co-created TELI program.

Public benefit corporation delivering agile software development, user-centered design, and cloud engineering to government agencies. Built Healthcare.gov fixes and VA.gov. ~200 employees focused…

Centralized state IT agency led since 2015 by Commissioner and CIO Denis Goulet (in role as of 2026). Redesigned state websites and apps, launched a statewide business portal, and runs '.Gov In a…

State innovation team building digital products (Business.NJ.gov, NJ AI Assistant) and providing product, design, and data science support to NJ agencies. Codified in Jan 2026 as the New Jersey…

New America initiative working to improve government program design for families through policy advocacy and implementation sprints with government agencies.

State digital services team within NC Department of Information Technology, operational since 2015.

New York City's consolidated technology agency, formed in 2022 from DoITT, Cyber Command, MODA, and other offices. About 1,200 staff and a ~$350M operating budget; runs NYC311, MyCity, and open data.…

Digital innovation and service design team within the City of Orlando IT department, operational since 2018. Verified active.

Independent nonprofit spun out of Harvard GPL's procurement initiative in March 2025. Helps state and local governments improve procurement, staffing, digital infrastructure, and budgeting, with 200+…

Nonpartisan organization working for better government and a stronger civil service. Advocates for reform through its Government for a New Era initiative and trains public servants at the federal,…

Digital payments and services platform for resident transactions with government (DMV, property tax, utilities), funded by transaction fees often at no cost to the agency. Serves 100M+ residents in…

City digital team providing UX research, content strategy, and digital form development using USWDS.

AI platform for local government service delivery, from resident intake through resolution. Products include AI Front Desk (multilingual constituent service in 75+ languages), a Constituent…

City of Portland's in-house digital service team, launched in 2025, acting as design consultants to city bureaus on websites, apps, and permitting. Won USDR's Digital Champions Award (Nov 2025) and…

Modernizes government payment and collections systems, helping agencies recover revenue while giving residents flexible, humane payment options. Sells directly to government billing departments.

Free app used by about 5 million SNAP households to check EBT balances and find grocery savings; revenue comes from coupons and partners, not government. Runs the Propel AI Residency, pairing former…

Pooled grantmaking vehicle housed at the Center for Civic Futures that funds states and their partners to develop AI tools for public benefits delivery. Awarded $8.5M to eight projects in Dec 2025.

Nonprofit innovation lab applying human-centered design to government service delivery through direct government agency contracts and grants.

$120M 6-year pooled philanthropic initiative grantmaking for government workforce, digital infrastructure, and procedural reform. Chaired by Jennifer Pahlka.

Rhode Island enterprise technology and digital services team. Active 2024-2026 strategic plan.

Digital experience team for the County of San Diego. Verified active with 1-5 FTE and 1 million budget.

Human-centered digital service team in the City Administrator's office. Runs SF.gov (80+ departments migrated) under plain language and language access standards. Its Emerging Technologies team (Nov…

City of Seattle enterprise technology department (633+ staff, ~$280M operating budget). Its 2025-2027 Strategic Plan ties technology to public safety, housing, and health; launched Eproval permitting…

No-code workflow automation platform purpose-built for government, digitizing paper-based processes like licensing, permits, HR onboarding, and constituent requests. Clients include federal agencies…

Digital government consultancy delivering agile procurement support, user-centered design, cloud and DevOps, and API-first architecture to federal and state agencies. Won a $14M CMS task order (2026)…

Digital services team for the City of South Bend, Indiana. Established 2024. Verified active.

Digital services division for the City of Syracuse, New York. Established 2022 with 6-10 FTE.

Federal digital services firm with strong portfolio including IRS Direct File, USWDS contributions, .gov registrar, and VA work. 8(a) SBA certified.

Matches 11,000+ volunteer technologists with governments for pro bono help on digital services, procurement, talent, AI, and language access; 600+ engagements across federal, state, local, and tribal…

Utah's statewide digital government program. Launched a state digital ID (40K adopters in its first 3 months) and a personalized resident portal, and provides cybersecurity support to 100+ local…

Vermont statewide digital services agency. Active 2024 strategic plan.

New in-house state team (Sept 2026) of engineers, designers, and technical experts working alongside VITA to modernize websites and systems and scrutinize IT contracts. Created after a $52M failed…

Washington State's central IT agency. Leads the Digital Experience program (Resident Portal roadmap), an AI Community of Practice, the state's first Enterprise Privacy and Data Protection Policy, and…

Defunct (Apr 2025). Former OPM innovation lab (2012-2025) that pioneered human-centered design in the federal government and built HCD capacity across agencies.

Niskanen Center · Capacity Builder

Collaboration Opportunity, Expertise, Interesting Conversation, Problem to Solve, Tool / Product

Shelby County TN DA's Office · Government Practitioner

Expertise, Interesting Conversation, Problem to Solve

CiviForm · Technologist

Tool / Product

NYCuriosity · Technologist

Collaboration Opportunity, Expertise, Interesting Conversation, Tool / Product

good sense · Technologist

Tool / Product

American Inequality · Advocate

Expertise, Interesting Conversation, Job / Fellowship, Problem to Solve, Tool / Product

Tech Talent Project · Capacity Builder

Collaboration Opportunity, Job / Fellowship

· Capacity Builder

Collaboration Opportunity, Expertise

Code for America · Capacity Builder

Interesting Conversation, Collaboration Opportunity

Identifies disadvantaged census tracts with high food insecurity and strong transit connectivity, then scores vacant city-owned lots as candidate store sites. Adjust the scoring weights and the top sites re-rank live.

A plain-language guide for business owners who received a City summons: pick the issuing agency, enter the dates on the ticket, and see your deadlines and all four response options explained.

Pick one of three real Brooklyn affordable-housing projects, set the financing and site facts, and get a phased roadmap of every approval between you and lease-up, including the ones the subsidy itself triggers.

A video game that teaches New Yorkers how to use 311, turning the city's main service request line into something residents can actually navigate.

A voice assistant that lets New Yorkers fill out their benefits forms by talking through them, instead of navigating the application themselves.